Refund policy

Refund & Return Policy

At Lumair Point, customer satisfaction is our priority. We offer a 7-Day Replacement Warranty for items that are damaged, defective, or incorrect upon delivery.

1. ELIGIBILITY FOR REPLACEMENT
* Items must be reported within 7 days of delivery.
* The product must be unused, in original packaging, with all tags and accessories included.

2. HOW TO CLAIM A REPLACEMENT
* Email us at support@lumairpoint.com or contact us on WhatsApp (+92 333 5207337) with your Order Number.
* Provide clear photos/videos showing the issue with the item.

3. REFUNDS
* In cases where a replacement item is out of stock, a refund will be processed via bank transfer or mobile wallet (JazzCash/EasyPaisa).

4. CONTACT US
For any return or replacement inquiries, reach out to support@lumairpoint.com.