Privacy policy

Privacy Policy

Lumair Point ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT
When you visit or purchase from our store, we collect relevant information to process your orders and improve your shopping experience:
* Contact & Shipping Details: Your name, delivery address, phone number, and email address.
* Order & Transaction Details: Items placed in your cart, purchase history, and Cash on Delivery (COD) order confirmations.
* Device & Usage Data: Your IP address, browser type, and interaction details on our site (collected automatically via Shopify cookies and analytics tools).

2. HOW WE USE YOUR INFORMATION
We use your personal data strictly to fulfill our services to you:
* Processing, confirming, and delivering your orders across Pakistan.
* Communicating order updates, tracking information, and customer support responses.
* Enhancing our storefront, product selection, and user experience.
* Preventing fraudulent transactions and keeping your account secure.

3. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information. We only share necessary details with trusted partners essential to operating our business:
* Shopify: Hosts our storefront and processes store data securely.
* Courier Services: Receives your shipping name, address, and phone number strictly to deliver your orders.

4. YOUR RIGHTS & CHOICES
You have the right to request access to, update, or delete the personal information we hold about you. You can also opt out of promotional emails at any time using the unsubscribe link. To exercise your rights, contact us at support@lumairpoint.com.

5. SECURITY & RETENTION
We maintain standard security practices to protect your data. We retain your personal information only for as long as necessary to fulfill orders, maintain active accounts, or comply with legal requirements.

6. CONTACT US
For questions regarding our privacy practices or to submit a privacy request, please contact us at:
* Store Name: Lumair Point
* Support Email: support@lumairpoint.com
* Phone / WhatsApp: +92 333 5207337